# If you never hear this from your freelancer or agency, go away

> Proactive communication is what separates a partner-minded freelancer or agency from one that just executes tickets - here is what that looks like in practice.

Published: 2024-12-20
Updated: 2024-12-20
Canonical: https://augustynglowacki.com/posts/hire-a-partner-not-a-vendor/

## What separates a partner from a vendor?

Whether they wait for you to ask, or tell you first. Most IT professionals know their niche well enough to see problems coming - the ones who treat you as a partner say something before you have to ask. The ones who don't just execute what's written in the ticket, even when they can see it's the wrong ticket. [The Trusted Advisor](https://www.simonandschuster.com/books/The-Trusted-Advisor-20th-Anniversary-Edition/David-H-Maister/9781982157104) built an entire framework around this exact gap: technical skill gets you hired, but earning a client's trust is what makes the relationship worth keeping.

## What does that actually look like?

A partner-minded freelancer or agency checks in on their own schedule, not just yours. They suggest a change to the original plan when they spot one, and they say so even when it means telling you your first idea wasn't the best one. None of that is about being difficult - it's what "I'm building this with you, not just for you" looks like day to day.

## The bottom line

If you're not hearing unprompted suggestions, early warnings, or the occasional pushback from whoever is building your product, that's not neutral. It usually means someone is executing tickets, not building a product with you.

## Sources

- [David H. Maister, Charles H. Green, Robert M. Galford - The Trusted Advisor](https://www.simonandschuster.com/books/The-Trusted-Advisor-20th-Anniversary-Edition/David-H-Maister/9781982157104)